BILLY Footwear Return Policy
If you are not 100% satisfied with your purchase from billyfootwear.ca you can return your item(s) for a refund within 30 days of purchase. Returns must be unworn, in the state you received them, and in the original packaging. Merchandise not returned in the original packaging or original condition may not qualify for a refund. Note: Items marked as “Final Sale” are not eligible for returns given they were sold at clearance pricing.
Please note that items purchased on sale are final and can only be exchanged for another item or store credit. It is also important to note that products purchased with a discount code are considered sale items, therefore they can only be returned for store credit.
Due to the high cost of shipping multiple items out to you. Please note; we apply a $10 restocking fee if the returned item's' exceeds a 1:1 ratio of the items kept from a multiple order transaction.
Most returns take 5-10 business days to arrive at our fulfillment center. Once your returned merchandise arrives at our fulfillment center, we will inspect your return, process it into our inventory and complete your refund. Depending on your credit card company, it may take an additional 2-10 business days for the credit to post to your account.
Note: The refund will be for merchandise items only. Shipping costs are non-refundable. Merchandise purchased through our retail partners are subject to the individual retail partner’s return policy.
If you are looking to do an exchange, we do not actually have an exchange policy. Each order receives one outgoing shipment and one incoming return. As such, feel free to return your shoes for reimbursement and place a new order for your new shoes whenever you are ready.
Returns should be sent to the following address (be sure to include your Return Authorization inside your return package and keep a record of your tracking number):
C/o BILLY Footwear Returns
9855 Austin Ave, Unit 242
Burnaby, V3J 1N4
To initiate a return, please use our Automated Return Portal. The portal will prompt you to provide the email you used to place your order and your order number.
If you have any questions or concerns, please reach out to us at firstname.lastname@example.org. We are always happy to help!