🛍️ Billy Footwear Canada Return Policy

We want you to be 100% satisfied with your purchase! If not, you can return your item(s) within 30 days of purchase for a refund. Please review our return guidelines below:

✅ Return Guidelines:

• Items must be unworn, in their original condition & packaging 📦
• Final Sale items (clearance pricing) cannot be returned 🚫
• Items bought on sale or with a discount code can only be exchanged or returned for store credit 💳
• A $10 restocking fee applies if more items are returned than kept in a multiple-item-order

🔄 Processing & Refunds:

• Returns take 5-10 business days to reach our fulfillment center 📅
• Once received, we will inspect & process your return 🛠️
• Refunds take 2-10 business days to reflect in your account (depending on your bank) 💰
• Shipping costs are non-refundable 🚚💨

🔁 Exchange Policy:

• We do not offer direct exchanges 🔄
• Instead, return your item for a refund and place a new order whenever you're ready 🛍️

📍 Return Address:

C/o BILLY Footwear Returns
9990 River Way, Delta, BC, V4M 1M9, Canada 🇨🇦

🔗 How to Initiate a Return?

• Use our Automated Return Portal to start your return 🔄💻
• Enter your email & order number to get started

❓ Need Help?

We’re here for you! 💙 Reach out anytime at support@billyfootwear.ca and we’ll be happy to assist.