Please note that any items marked as Final Sale are not eligible for return or exchange.

While we dont offer free returns, we have partnered with Canada Post to offer you discounted rates on your return label. You have the option purchase a return label from us at a discount or pay at your local courier.

The below fields lead to our Automated Return Portal. To initiate a return, please provide the email you used to place your order and your order number.  

Returns should be sent to the following address (be sure to include your Return Authorization Slip inside your return package and keep a record of your tracking number):

If you have any questions or concerns, please reach out to us at:

support@billyfootwear.ca

We are always happy to help!